Complaints procedure
At SEL Lift Telecoms UK, based in Wigan, we take the reliability of out-of-hours lift telecoms seriously. When unexpected routing or communication issues arise, our goal is simple: identify it, resolve it, check it, and keep you informed every step of the way.
How we handle your concerns
At SEL Lift Telecoms UK, we take every concern seriously. We understand that reliable call handling is important to your business, your engineers and, most importantly, the people relying on your lift services.
If you have a concern or complaint, we aim to deal with it quickly, fairly and professionally.
Tell us what has happened
Contact us with details of your concern, including the date and time of the issue where possible.
We investigate
We will review the relevant information, including call records and procedures, to understand what happened.
We communicate with you
We will keep you informed while we investigate and may ask for additional information if required.
We work towards a resolution
Once we understand the issue, we will explain what happened and take appropriate action to resolve it.
We learn from concerns
Where appropriate, we will review our processes and procedures to help reduce the risk of similar issues occurring again.
Our Commitment
We believe concerns should be handled with respect, transparency and professionalism. Our aim is not simply to resolve an individual issue, but to continually improve the service we provide to our customers.
Have a concern? We're here to listen.
Need to raise an issue with us?
Get in touch directly by phone or email. We acknowledge urgent matters within one hour, and all complaints are reviewed directly by our director to ensure high standards.